Refund policy

Refund & Return Policy – Velto At Velto, customer satisfaction is our priority. We carefully inspect all products before shipping; however, if you receive a damaged or incorrect item, please review our policy below. Returns & Exchanges Eligibility We accept returns or exchanges only under the following conditions: The product received is damaged, defective, or incorrect. The issue is reported within 24 hours of delivery. The product is unused, in its original packaging, with tags intact. Non-Returnable Items Please note that we do not accept returns or refunds for: Change of mind Color or design preference Incorrect size selected by the customer Used or worn products As leather is a natural material, minor variations in color or texture are not considered defects. Refund Process Once your return request is approved, the item must be sent back as instructed by our support team. After inspection, a refund or replacement will be processed accordingly. Refunds (if applicable) will be issued via the original payment method or as store credit (for COD orders). Exchanges Exchanges are offered only for damaged or incorrect products. Replacement items will be shipped after the returned item is received and inspected. Return Shipping Return shipping costs will be covered by Velto only if the product is damaged or incorrect. For all other cases, return shipping costs are the responsibility of the customer. How to Request a Return or Refund Please contact us within 24 hours of delivery with: Order number Clear images of the product and packaging 📧 Email: info@velto.com.pk 💬 WhatsApp: +92 300 1234567 Policy Updates Velto reserves the right to update or modify this policy at any time without prior notice. make it more professional

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Refund & Return Policy – Velto

Effective Date: December 22, 2025

At Velto, customer satisfaction is our top priority. We carefully inspect all products before dispatch to ensure quality. However, if you receive a damaged or incorrect item, we're here to help.

Returns & Exchanges Eligibility

We accept returns or exchanges only under the following conditions:

  • Product received is damaged, defective, or incorrect
  • Issue is reported within 24 hours of delivery
  • Product is unused, unworn, and in its original condition
  • Original packaging, tags, and labels are intact
  • Proof of purchase (order number) is provided

Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind or buyer's remorse
  • Color, design, or style preference after purchase
  • Incorrect size selected by the customer
  • Used, worn, or altered products
  • Products without original packaging or tags
  • Natural leather variations in color, texture, or grain (these are inherent characteristics of genuine leather and not considered defects)

Refund Process

  • Submit a return request within 24 hours of delivery with required documentation
  • Once approved, return the item following our support team's instructions
  • Upon receipt and inspection, we will process your refund or replacement within 3–5 business days
  • Refunds will be issued via:
    • Original payment method (for online payments)
    • Store credit (for Cash on Delivery orders)
  • Refund processing time may vary depending on your bank or payment provider

Exchanges

  • Exchanges are available only for damaged, defective, or incorrect products
  • Replacement items will be shipped after the returned product is received and inspected
  • Exchange shipping is free for eligible cases
  • Subject to product availability

Return Shipping Costs

  • Velto covers return shipping if the product is damaged, defective, or incorrect
  • Customer is responsible for return shipping in all other cases (e.g., wrong size selected)
  • We recommend using a trackable shipping method for returns

How to Request a Return or Refund

Contact us within 24 hours of delivery with the following information:

  • Order number
  • Clear photos of the product showing the issue
  • Clear photos of the packaging
  • Brief description of the problem

Contact Us:
📧 Email: info@velto.com.pk
💬 WhatsApp: +92 300 1234567
🕒 Office Hours: Mon–Thu 9 AM–5 PM | Fri 3 PM–8 PM | Sat 9 AM–5 PM | Sun Closed

Important Notes

  • All return requests are subject to verification and approval
  • Velto reserves the right to refuse returns that do not meet the eligibility criteria
  • Refunds do not include original shipping charges (if applicable)
  • Promotional or discounted items follow the same return policy

Policy Updates

Velto reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting. Continued use of our website constitutes acceptance of the updated policy.

Questions?

If you have any questions about our Refund & Return Policy, please don't hesitate to contact our customer support team. We're here to ensure your complete satisfaction.

Velto – Premium Handcrafted Leather. Your Satisfaction Guaranteed.