Terms of service

Terms of Service – Velto

Effective Date: December 22, 2025

Welcome to Velto. By accessing or using our website (velto.com.pk), you agree to be bound by these Terms of Service. Please read them carefully before making any purchase.

1. Acceptance of Terms

  • By using this website, you confirm that you are at least 18 years of age or have obtained permission from a legal guardian
  • Velto reserves the right to refuse service to anyone at any time for any lawful reason
  • Continued use of our website constitutes acceptance of these terms

2. Products & Services

  • Velto offers premium handcrafted leather belts and wallets made from 100% genuine leather
  • We strive to display accurate product images and descriptions
  • Due to the natural characteristics of genuine leather and variations in screen displays, slight differences in color, texture, or grain may occur
  • All products are subject to availability

3. Pricing & Payment

  • All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated
  • Prices are subject to change without prior notice
  • Payment methods include Cash on Delivery (COD) and other options displayed at checkout
  • Payment must be received in full before order fulfillment (except for COD orders)

4. Order Acceptance & Cancellation

  • Velto reserves the right to accept, decline, or cancel any order at our discretion
  • Orders may be cancelled due to:
    • Incorrect product information or pricing errors
    • Product unavailability or stock limitations
    • Incomplete, inaccurate, or unverifiable shipping/contact details
    • Suspected fraudulent activity
  • Customers will be notified promptly of any order cancellations, and refunds (if applicable) will be processed accordingly

5. Shipping & Delivery

  • Delivery timeframes are estimates and may vary based on location, courier schedules, weather conditions, or unforeseen circumstances
  • Velto is not liable for delays caused by third-party courier services
  • Customers are responsible for providing accurate shipping information
  • Please refer to our Shipping Policy for complete details

6. Returns, Exchanges & Refunds

  • All returns, exchanges, and refunds are governed by our Refund & Return Policy
  • Customers must review the policy before placing an order
  • Claims for damaged or incorrect items must be reported within 24 hours of delivery

7. User Conduct & Responsibilities You agree not to:

  • Use the website for any unlawful or fraudulent purposes
  • Violate any applicable local, national, or international laws
  • Attempt to disrupt, damage, or interfere with website functionality or security
  • Engage in any activity that harms Velto's reputation or business operations

8. Intellectual Property Rights

  • All content on this website, including but not limited to logos, images, text, graphics, designs, and trademarks, is the exclusive property of Velto
  • Unauthorized reproduction, distribution, or use of any content without prior written permission is strictly prohibited
  • Violators may be subject to legal action

9. Limitation of Liability

  • Velto shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from:
    • Use or inability to use our website or products
    • Unauthorized access to or alteration of your data
    • Third-party conduct or content on the website
  • Our total liability shall not exceed the amount paid by you for the product in question

10. Privacy & Data Protection

  • Your personal information is collected, stored, and used in accordance with our Privacy Policy
  • By using our website, you consent to our data practices as outlined in the Privacy Policy

11. Modifications to Terms

  • Velto reserves the right to update, modify, or replace these Terms of Service at any time without prior notice
  • Changes will be effective immediately upon posting to the website
  • Continued use of the website after modifications constitutes acceptance of the updated terms
  • We encourage you to review these terms periodically

12. Governing Law

  • These Terms of Service are governed by and construed in accordance with the laws of Pakistan
  • Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan

13. Contact Information For questions, concerns, or clarifications regarding these Terms of Service, please contact us:

📧 Email: info@velto.com.pk
💬 WhatsApp: +92 300 1234567
🕒 Office Hours: Mon–Thu 9 AM–5 PM | Fri 3 PM–8 PM | Sat 9 AM–5 PM | Sun Closed

Velto – Premium Handcrafted Leather. Quality You Can Trust.